Privacy Policy

1. Who we are

This site is owned and operated by Oxford Research Syndicate Ltd (“we”, “us”), a company registered in England & Wales. Company Reg. No. 17207898. Registered office: 131a Movers Lane, Barking, Essex, IG11 7UQ, United Kingdom. We act as the data controller for personal data processed through this site.

2. What we collect

• Order data: name, delivery address, email, phone number, and order items — collected when you place an order via our checkout.
• Payment data: processed by our payment provider. We do not store full card details.
• Support correspondence: any information you send us by email.
• Technical data: essential cookies and, with your consent, analytics cookies (see section 5).

3. Why we use it

To process and dispatch orders, provide customer support, comply with legal and accounting obligations, and improve the site.

4. Legal basis

Contract (fulfilling your order), legal obligation (tax and record keeping), and consent (optional cookies and marketing).

5. Cookies

We use essential cookies to run the shop (session, cart). Optional cookies are only set if you accept them in the banner. You can withdraw consent at any time by clearing your browser storage for this site.

6. Sharing

We share personal data only with processors that help us run the site: our e-commerce platform, payment provider, and shipping carriers. We do not sell personal data.

7. Retention

Order and accounting records are kept for the periods required by UK law (typically 6 years). Support emails are retained for up to 2 years.

8. Your rights

Under UK GDPR you have the right to access, correct, delete, or port your data, restrict or object to processing, and withdraw consent. To exercise any right, email info@ukpeptidelabs.com. You can also complain to the UK Information Commissioner's Office (ico.org.uk).

9. Contact

Oxford Research Syndicate Ltd, 131a Movers Lane, Barking, Essex, IG11 7UQ, United Kingdom. Email info@ukpeptidelabs.com · Phone 07563 571985.