Privacy Policy.

We may collect the following categories of personal information when you interact with our website, place an order or contact us:

• Identity data: name, business or laboratory name, job title.
• Contact data: billing and delivery address, email address, telephone number.
• Transaction data: details of products purchased and payments made to us.
• Technical data: IP address, browser type, device information, time-zone setting and location.
• Usage data: information about how you use our website and services.
• Marketing data: your preferences in receiving marketing communications from us.

We collect information when you place an order, create an account, complete a contact form, subscribe to email updates, communicate with our customer service team, or browse our website. Some information is collected automatically through cookies and similar technologies.

We process personal data only where we have a lawful basis to do so. We use your information to:

• Process and dispatch your orders and manage your account.
• Communicate with you regarding your order, enquiry or account.
• Provide customer support and respond to your requests.
• Comply with our legal, regulatory and tax obligations.
• Improve our website, products and services.
• Send marketing communications where you have consented to receive them.

Our website uses cookies and similar technologies to operate effectively and to improve your experience. For full information please see our Cookie Policy.

We will only send you marketing communications where you have given us explicit consent. You may withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

Payment card details are processed securely by our payment service providers. We do not store full payment card numbers on our servers. All payment processing is carried out via PCI-DSS compliant providers.

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. Order and tax records are typically retained for a minimum of six years in accordance with UK law.

We share personal data with carefully selected third parties only where necessary for the operation of our business, including payment processors, shipping carriers, IT and hosting providers, email service providers and professional advisors. All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

Subject to certain conditions, you have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data.
• Object to or restrict our processing of your data.
• Request the transfer of your data to another party.
• Withdraw consent at any time where we rely on consent.
• Lodge a complaint with the Information Commissioner's Office (ICO).

We have implemented appropriate technical and organisational security measures designed to protect your personal data from accidental loss, unauthorised access, alteration or disclosure. Access to your information is restricted to employees, contractors and third parties who have a legitimate business need to process it.

For any questions relating to this Privacy Policy or your personal data, please contact us at privacy@ukpeptidelabs.com or write to us at the registered office address shown below.

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email. We encourage you to review this page periodically.